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Model of post-implementation user participation within ERP advice network

This is a research report on Model of post-implementation user participation within ERP advice network uploaded by Jasmine Pvk in category: All Documents »  Technology »  Consumer Electronics section of our research repository.
758 views, 0 comments, Last Update: Feb 3, 2016.
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Tags: User participation , Social network , ERP post-implementation
Description:
Base on the social network theory, this study attempts to investigate whether the network centrality will
affect the user participation in ERP system post-implementation or not. In aspects of network centrality,
we used degree, closeness, betweenness and eigenvector as indicators to investigate the relationships
between individual network centrality and user participation. Thenwe further explore the impact of user
participation on system use and user satisfaction. We adopted the ERP post-implementation of TSC
Company as an example. The sample data has 211 questionnaires. Our empirical results show that
network centrality positively affects the three dimensions of user participation; hands-on activity and
communication activity positively affect system use; usereIS relationship, hands-on activity, and
communication activity positively affect user satisfaction. Through the lens of social network, we argued
that ERP user network plays an important role to influence user participation in post-implementation
period, which is critical for system use and user satisfaction.



 

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