Mudit Khanna

Profile info of Mudit Khanna

Past:

	SPA at PCL Call Center

Education:

	Bachelors In Management(Delhi University) – 2004

Recommendations:

No one has recommended

Connections:

15 connections

Public Profile:

http://mail.managementparadise.com/profile.php?user=Moodys

Summary about Mudit Khanna:

Seasoned professional with 8 years of experience in BPO Operations under F & A related processes.
Currently designated as Manager Operations with GENPACT (erstwhile GE Capital International Services),
Leading a team of B2B Domain Experts ( in Order to Cash Center of Excellence serving various sub processes in O2C).
Managing a portfolio worth USD 100MM in Receivable for a confectionary Giant.
Domain Expert in
- Order Management and Credit Holds
- Credit risk Analysis
- Collections
- Dispute Coding and resolution / Deductions Management
- Cash Application
- Customer Service

Significant Projects:
-Transitioned a Cash Application process from Netherlands
- Remote Transition for Oracle implementation in the Cash Application domain
- Transitioned Treasury Helpdesk from Massachusetts
- SOL ID for a Telecom Giant TATA Communications for their Billing and Collections processes.

Specialities of Mudit Khanna:

Hiring, Transitions, Operations, Performance Management, Business Analysis and Reporting, Revenue Cycle Management and Supply Chain, Documentations, Strategy Planning, Pricing, Project Management, Process Re-Engineering

Experience details of Mudit Khanna:

SPA

PCL Call Center

Consumer Services | June 2003 – Present

Joined as Process Associate in this International BPO and Moved on to Become Process Specialist within a span of 7 Months. The role was of Telemarketing executive, selling products over the phone to customers in US/ UK/Canada and Australia. Started as Tele - Caller and moved on to become specialist to do Verification and bring the telephonic sale to a legal closure. This required confirming the Terms and Conditions from the customer and processing the Verisign Secured Online Transactions. Quite responsible position, where by the Details of the Customer Credit was to be processed and destroyed immediately after the transaction is successfully completed and IVR Recording based Confirmation is done.

Education details of Mudit Khanna:

Delhi University

Bachelors In Management 2001 – 2004

Additional Information about Mudit Khanna:


Interests:	Music, Techno Gadgets, Cars, Cricket

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