Profile info of Mudit Khanna
| |
Summary about Mudit Khanna: |
 |
| |
Seasoned professional with 8 years of experience in BPO Operations under F & A related processes.
Currently designated as Manager Operations with GENPACT (erstwhile GE Capital International Services),
Leading a team of B2B Domain Experts ( in Order to Cash Center of Excellence serving various sub processes in O2C).
Managing a portfolio worth USD 100MM in Receivable for a confectionary Giant.
Domain Expert in
- Order Management and Credit Holds
- Credit risk Analysis
- Collections
- Dispute Coding and resolution / Deductions Management
- Cash Application
- Customer Service
Significant Projects:
-Transitioned a Cash Application process from Netherlands
- Remote Transition for Oracle implementation in the Cash Application domain
- Transitioned Treasury Helpdesk from Massachusetts
- SOL ID for a Telecom Giant TATA Communications for their Billing and Collections processes.
|
|
| |
Specialities of Mudit Khanna: |
|
| |
Hiring, Transitions, Operations, Performance Management, Business Analysis and Reporting, Revenue Cycle Management and Supply Chain, Documentations, Strategy Planning, Pricing, Project Management, Process Re-Engineering |
|
| |
Experience details of Mudit Khanna: |
|
| |
SPA |
| |
PCL Call Center
|
| |
Consumer Services |
June 2003 – Present
|
| |
Joined as Process Associate in this International BPO and Moved on to Become Process Specialist within a span of 7 Months. The role was of Telemarketing executive, selling products over the phone to customers in US/ UK/Canada and Australia.
Started as Tele - Caller and moved on to become specialist to do Verification and bring the telephonic sale to a legal closure.
This required confirming the Terms and Conditions from the customer and processing the Verisign Secured Online Transactions.
Quite responsible position, where by the Details of the Customer Credit was to be processed and destroyed immediately after the transaction is successfully completed and IVR Recording based Confirmation is done. |
|
| |
| Education details of Mudit Khanna: |
|
|
|
| |
Delhi University |
| |
Bachelors In Management
2001 – 2004
|
|
| |
Additional Information about Mudit Khanna: |
|
|
|
| Interests: |
Music, Techno Gadgets, Cars, Cricket |
|
|
|
Connections(15) of Mudit Khanna
Communities(6) of Mudit Khanna
|
35 members , led by Anil Kumar updated 7 year(s) ago We dont know anything by birth so show our tallent and skills related to business management to e...
|
|
All Young Business Minds that have a little enthusiasm of starting own business
|
|
every illusionist is invited to this group ........
|
|
Let to discuss import Procedures
|
|
Upcoming HR's of the world
|
|
Ben Jonson once said "A good life is a main argument" Lets put our life plans in persp...
|
